Beyond the eternal smile and efficient PR handling, Perla is an important member of the Incredible team. She is the face of the company with the clients, trade partners and vendors. Perla receives all requests for new projects, goes through the initial telephone assessment then schedules site assessments. She schedules design and budget meetings as well as handles our award-winning customer service experience. She listens to the customers’ service requests and tries to troubleshoot, then schedules the particular trades to do the repairs. Perla is very resourceful when it comes to searching for product alternatives for our clients.